Last updated: 31 October 2026
We collect only what we need to run Webscatch. We never sell personal data or WhatsApp message content. You can ask us to access, correct or delete your data at any time by writing to info@webscatch.cloud.
Webscatch ("we", "us", "our") is a lead nurturing and conversion platform. It uses the WhatsApp Business Platform, CRM, automation and AI to help businesses communicate with their leads and customers. Webscatch is operated as a partnership by Manish Jaiswal and Geetu. This Privacy Policy applies to our website webscatch.cloud and the Webscatch platform
As a data controller, we decide how data about our own website visitors and account holders (our customers) is used. As a data processor, we process leads' and end customers' data (contacts, WhatsApp conversations) on behalf of our customers, who are the controllers of that data. If you are a lead or customer of a business that uses Webscatch, please contact that business first for requests about your data. We will support them in fulfilling your request.
Information you give us 1. Account details: name, email address, phone number, company name, billing details. 2.Business information you add to the platform: WhatsApp Business Account details, templates, knowledge base content, team members. 3.Messages you send us for support or consultation requests. Information processed on your behalf 1.Contact details (name, phone number, tags, lead stage) of your leads and customers. 2.WhatsApp message content, media, delivery and read status, and conversation history. Information collected automatically 1.Device and browser type, IP address, pages visited, log data and cookie identifiers.
• To provide, operate, maintain and improve the platform. • To send and receive WhatsApp messages, run campaigns, automations, bot flows and AI replies that you configure. • To process payments and prevent fraud and abuse. • To provide customer support and onboarding. • To send service notices, and marketing communication where you have consented (you can opt out at any time). • To comply with legal obligations and enforce our terms.
Messages are sent and received through the official WhatsApp Business Platform provided by Meta. Meta processes this data under its own terms and privacy policy. By using Webscatch you agree to follow the WhatsApp Business Terms of Service, Business Messaging Policy and Commerce Policy. •We store message content only to deliver the service to you (inbox, history, reporting). •We do not sell message content or use it for advertising. •Our customers are required to obtain valid opt-in from their contacts before sending messages, and to honour opt-out requests. •Where AI features are used, conversation content is used to generate replies using the business's own knowledge base. •We do not use customer message content to train public AI models.
We process personal data based on one or more of: your consent, performance of a contract with you, our legitimate business interests (such as security and service improvement), and compliance with legal obligations, in line with the Digital Personal Data Protection Act, 2023 and other applicable laws.
We do not sell personal data. We share it only with service providers who help us operate the platform, under confidentiality and data processing terms: • Messaging: We share message data with Meta (WhatsApp) to deliver your WhatsApp messages. • Payments: We share billing details with [Razorpay / Stripe] to process subscription payments. • Analytics: We use Google Analytics to understand how our website is used. • Hosting: We use cloud provider to host our servers and store data. We may also disclose information if required by law, court order or government request, or to protect our rights, users or the public. If we are involved in a merger or acquisition, data may be transferred, and we will notify you.
We use reasonable technical and organisational safeguards, including encryption in transit, encryption at rest, access controls, and regular reviews of our systems. No system is completely secure. If a personal data breach occurs, we will notify affected customers and authorities as required by law.
Account data is kept while your account is active. After account closure or a deletion request, we delete or anonymise your data within 30 days, except where law requires us to keep it (for example billing and tax records). Backups are overwritten on their normal cycle.
Subject to applicable law, you have the right to access the personal data we hold about you and to ask us to correct anything that is inaccurate or incomplete. You can also ask us to delete your data, and you can withdraw your consent at any time, including for marketing messages. You may also nominate another person to exercise these rights on your behalf in case of your death or incapacity. If you have a concern about how we handle your data, you can raise a grievance with us. If it is not resolved, you may approach the Data Protection Board of India. We respond to verified requests within 30 days.
Email info@webscatch.cloud from your registered email address with the subject "Data Deletion Request", mentioning your name and registered phone number or email. We will confirm once deletion is complete. Account owners can also delete their workspace from account settings [if available].
We use essential cookies for login and security, and optional analytics cookies only with your consent. You can manage cookies through your browser settings. Disabling essential cookies may stop parts of the platform from working.
Your data may be processed on servers outside India, including by Meta and our cloud providers. Where we transfer data, we rely on appropriate safeguards and contractual protections in line with applicable law.
Webscatch is intended for businesses and is not directed at anyone under 18. We do not knowingly collect personal data of children. If you believe a child's data has been provided to us, contact us and we will delete it.
Our website may link to third-party sites. We are not responsible for their privacy practices.
We may update this policy from time to time. The "Last updated" date above shows the latest version. For material changes we will notify account holders by email or in-app notice. Continued use after the change means you accept the updated policy.
Grievance / Data Protection Officer: Manish jaiswal Email: info@webscatch.cloud
We aim to acknowledge complaints within 48 hours and resolve them within 30 days.